Where Are Our Manners?

As I crammed myself onto a crowded train this morning, I noticed there was a very pregnant woman standing near me, jammed in tightly and hanging on for dear life. I looked at the passengers sitting in the seats that are supposed to be surrendered to the elderly, physically challenged, and other people who need to sit, and all of them were listening to iPods. Most of them were also texting or reviewing email, one person was reading on a Kindle, and two people were watching movies. Not one of them even looked up; everyone was too absorbed in what they were listening to, reading, or watching to even notice the protruding belly and flushed face of the pregnant passenger.

Over the past few years, there have been countless discussions on minding our manners within our new modes of communication. Is it rude to text someone and ask him on a date? When is it appropriate to forward an email? Do we befriend someone on a social networking site we’ve only met once?

But while we’ve been debating the dos and don’ts of technology etiquette, it appears that many of us have forgotten some of the old school manners that our parents, grandparents, and teachers taught us—manners that have nothing to do with a keyboard or a monitor, but have everything to do with the long-forgotten Golden Rule. Maybe technology has eroded our brains so much that we can never go back to those golden days, but there are a few simple courtesies that I’d like to see make a comeback.

Hold doors for people.
This doesn’t just mean men holding doors for women—anyone who has the arm strength to hold a door for someone should. Holding a door shows that we’re paying attention to what’s going on around us and that we care about others even if they’re a complete stranger. That little bit of awareness also helps take our minds off the busy, crappy day we might be having. Plus, it’s a nice and unexpected way to pay it forward, kind of like smiling at a stranger. Hold the door for someone and someone else will hold it for you later.

Give up seats.
Lizzie Post, great-great granddaughter of Emily Post and author of How Do You Work This Life Thing?, says this is one practice she’d like to see happen more often. “Giving up your seat to someone is so easy. Even when people don’t accept your offer, I think it’s nice to get up and stay standing so they know you’re sincere. The more that we become the good example, the more it will catch on.”

Most of us were taught that it’s good manners to give up our seat to the elderly, pregnant, and physically challenged. But if we pay attention on trains, buses, in waiting areas, and other places where people stand, we might notice someone else outside those categories who could also use a seat—like someone carrying a bulky box or a heavy load of groceries. Common sense should prevail; if you see a situation where you think you’d prefer to sit, it’s a good idea to offer your seat.

Let those inside the elevator exit before you enter.
You know the scene. The elevator doors open and a crowd of people waiting to get on rushes toward you, making it difficult to get out. Post says the onus of politeness falls on those waiting for an elevator, meaning they should clear the exit path for anyone getting off and not enter the elevator until it’s clear. She also recommends that waiting until all people exit is a good rule to follow before entering anything—restaurants, shops, dressing rooms, etc.

Mind your telephone manners.
Our chief etiquette concern back in the “olden” days of telephones was remembering to write down a message when someone called. Now that we can take our phones anywhere and use them to do scores of things beyond just making telephone calls, our problems have spiraled out of control. Obnoxious ringtones, picking up calls in public places, sending a text message when a call would be more appropriate, and subjecting innocent bystanders to inappropriate conversations are just a few common telephone missteps.

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09.22.2009
Sachiko
I totally agree with you. Here in the Philippines, alot of people do not use common courtesy and good manners all fly out the window. Like this morning, I was walking along the sidewalk to get to work when this guy on a bicycle hit the guy walking in front of me. The guy in the bike apologized, but the guy he hit was totally staring him down and will not accept the apology. The sad thing is, the guy who apologized got angry too and a shouting match began. Take note, this was happening along a sidewalk and alot of people were walking up and down the street to get to work and they caused "traffic"!
Amen. I'd like to also add one of my pet peeves. That is, someone that is supposed to take care of a customer, i.e. sales people, insurance agents etc. people with whom you are face to face, talking on their cell phone, while acting as if your presence is a nuisance to their job. Hello... your job is to give me customer service and not chatting to your peeps. I recently canceled my car insurance, even though I had found the lowest price, because every time I entered the office to take care of my business, the customer service ladies were chatting on their cell phones, and communicated with me via nods and two word statements. Oh, and I should mention that incoming business calls were put on hold, while their cell phone chatting, not related to the job, continued. We should all take a stand against such rude behavior. In may day, personal phone calls, of a non emergency nature, were a cause for dismissal. You are on the clock people, get of the dang phone and do your job.
05.07.2009
Gloria
I live in Japan where trains and subways are a common means of transportation (and cars, too). At the end of each car there are seats reserved for elderly, pregnant, mothers with small children, and anything that makes it difficult to stand. Signs say this and announcements are made. Now, for the bad part. Younger people often sit there and pretend to be asleep or are texting their friends. If the train is not crowded fine, but please give up your seat in the priority area. Being of a certain age, I ask, nicely, for a young person, who does not seem to be handicapped other than "conveniently blind" to please get up for me or sometimes for another person who should be sitting down. The strange thing is that these people hesitate to ask for themselves. Now in the US I probably would kick someone out of his/her seat for fear of getting punched or worse. This doesn't happen here as a rule. Funny thing the people who often get up for me in any location are men in their 40's. Hmmm.
05.05.2009
EcoSalon
Great post! :) Couldn't agree more - specially on the mobile phones. Really obnoxious ringtones, loud foul language in public, conversations you wish you didn't have to listen in on...the list goes on. Infuriatingly rude. And I think there's a real problem with our relationship with gadgets. We disappear into them and pretend the rest of the world doesn't exist, and this can easily make us blinkered, ignorant and rude. People matter more than gadgets - even strangers.
04.15.2009
Bee
Bruce Martin said it all with the quote he cited. I t certainly is a hot topic. How about banning cell phones in stores, restaurants, etc.. Who wants to hear everyones problems? That's why we go out to get away from that junk! GO OUTSIDE and speak privately to the reciever. I always thamk people who are gracious and young people who hold doors, use manners, etc.. I always smile at them and tell them you must have some parents or guardians that love you very much to have taken the time to make sure you do the right thing. This generation spends way too much time emailing/texting. What emotions can be shown using that type of correspondence? None! Young people need to hear a real voice or read facial expressions or body language. How can they comfort someone when they are sad, anxious, scared, etc..Come on people give technology a rest and start getting in touch with the real person. Peace!
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