I recently worked at a dry cleaners to help out a friend, and I saw a great deal of wrongdoing in that establishment. I witnessed an employee washing a customer’s 100-percent wool sweater, needless to say—it was ruined. When I went to the owners of the business; it was clear to me no one cared. I saw dresses thrown into the washing machine and did not even look like the same dresses when they were hung on the line to be pressed. They were charging customers for dry cleaning when they were simply washing the garments. Isn’t this consumer fraud? The petroleum was disgustingly nasty and left dirty circles on the clothing. I have worked in the dry-cleaning industry for over thirty-five years and never saw such arrogant lack of concern for customers’ clothing. I never once invited my friends to drop anything off there. I did not clean my own clothes there. I would wash them at home and bring them there to press them. I’m not saying all discount cleaners are horrible, many really do care about their customers.
I asked the employer one day why he and his wife never wanted to know any of their customers. “It’s too hot for my wife every day,” he said, and he merely did not want to know anything about the business. “Why would you spend money on a business? To not want to know anything about it?” I asked. Then I stated, “I find you two quite strange.” Kinda like burning down a country clubhouse because someone accused you of being drunk. On top of not caring, no one has any professionalism in the establishment at all; heavy starch means exactly what it means: heavy starch-wet shirts that are processed on a laundry buck, not spray starch from a can. It’s mere greed that drives this establishment, not professional esteem. They really play on their customers’ intelligence. It’s almost like telling your loved one to stop working at the hospital because you may bring home something deadly. After being confronted about customer care they did go purchase a 1966 laundry buck for xxx amount of dollars and paid a two-thousand shipping fee. Now what’s wrong with that picture?
Remember the old Forrest Gump saying “Stupid is what stupid does.” It’s so many violations in that place, I truly don’t know where to start. But friends check out your dry cleaners to make sure you’re getting the real deal and not just being taken to the cleaners. Get to know the owners, managers, or store keepers. If they show no interest in you or your business keep stepping; there are plenty $2.50 cleaners nearby.
