Remember it takes two people to make the decision to work on your hair. The most generous route to take is to say, “I was there a week ago and had my hair done by xxxxx. I feel there were some poor choices made for my hair. While I appreciate the stylist’s effort, the entire experience did not meet my expectations. I do not wish to come back for them to adjust it. Since I was part of the equation, I feel I should ask for half of my money back. How can a manager, salon owner or renter refuse your request? Go ahead, if you know in your gut you are dissatisfied and no other resolution is feasible, ask.
At my company, Style Like A Pro, the customer is always right. But, I deal mostly with tangible goods, such as Styling DVDS and hair tools. Since I am also a hair colorist, let me know if you would like me to write about how to deal with other situations in a salon environment.
