Sometimes the fit between two managers is so skewed or so damaged by failed attempts at communication that the obstacles to contact seem insurmountable. In such cases, a third party may be able to help you gain needed perspective and work your negative emotions out of the way. He or she can serve as a bridge on the road to greater traction. If you find yourself in such a dilemma, consider looking for a third-party bridge. Sometimes an independent coach can play this role, as in the case of Rob and Sarah.
In other cases, the bridge can be a manager from another department that both parties like and trust, a conflict management counselor or consultant hired by the firm, or a smart and sensitive member of the company’s Human Resources department. The key is an open-minded attitude and a willingness to listen on the part of both individuals.
Most communication gaps are bridgeable. Sometimes all it takes is a fresh perspective and a new voice in the room to change the atmosphere from confrontation to cooperation.
An excerpt from Vince Thompson’s book, Ignited Managers Light up Your Company and Career for More Power, More Purpose, and More Success, which you can find on Amazon.com
