I was taking a trip on Tuesday to Jacksonville, Florida from Seattle to get my step-daughter for the summer. I was to fly down there, stay overnight at a hotel, and then both myself and my step-daughter would fly back to Seattle.
I get to Dulles in D.C. to change planes. The first problem was that the crew was running late because they went to get lunch and obviously were not keeping track of the time. They did not get to the plane until fifteen minutes after we were supposed to take off (take off time was at 3:45 p.m.). At that point, a storm came in, which made us even more delayed. At 6:30 they told us that we could board. Then, once we were all seated they said they had to get the okay to push out of the gate. Four hrs later, we were told the flight was cancelled. My husband called United for me and got a ticket for 9:05 a.m. the next morning out of Reagan and a later flight to go back to Seattle. All I needed was a taxi voucher to get to Reagan. After waiting in line for one and a half hours I was told that they would NOT give me a taxi voucher. There was no other options for me to take to get to Jacksonville and then back home.
So … I had to book a flight for the next day to go home. I had to stay at the airport because some people where given hotel vouchers and others were not, including me. Also, they would not even give out food vouchers. I have called united and they said they would compensate me with a $100 voucher. My tickets cost me $400 and that was with me buying them months ago. We bought these tickets with our tax return and obviously do not have that kind of money lying around to buy them again. They did not care. I told them that if we don’t see my step-daughter over the summer, then we won’t get to see her until Christmas. They don’t care. I want everyone to know what a horrible experience I, as well as many others that night, had. I want united to learn that bad customer service leads to a loss in business.
Thank you very much for taking your time to read my story!