Here are five steps to take after a loved-one has passed away to make sure that their identity rests in peace:
- Short Obituaries. Make sure that you don’t include too much identifying information when you write the obituary. Identity thieves use this information (mother’s maiden name, address, ancestry, occupation, birth date, death date) to set up new accounts, licenses, etc. in the deceased person’s name. It is important to honor the person, just don’t give away all of their personal information.
- Protect Death Certificates. Guard the death certificate like you would a birth certificate or other piece of identity. You will need to fax this document to certain organizations in order to prove that your family member is deceased, but only send it to trusted institutions who absolutely won’t take the name off of the account without it. When you are done with the death certificate, store the original and all copies in your safe where you keep other identity documents. Be forewarned that for securities sake, many organizations are requiring an original copy of the death certificate as proof, so ask for ten to twelve originals copies when you request the death certificate.
- Notify Credit Bureaus. Immediately notify the three credit reporting bureaus that your family member has passed away. Request that the credit report is flagged with the note: Deceased, Do Not Issue Credit. Request a copy of the decedent’s credit report so that you will have a list of all of the accounts you need to modify/close (see Step 4). The procedure varies by credit burea, so the numbers to contact them are as follows: Experian: 888-397-3742 and 888-397-3742; Equifax: 888-766-0008 and 888-766-0008; TransUnion: 800-680-7289 and 800-680-7289. Don’t wait for the Social Security Administration to notify the credit bureaus—it takes them too long! And make sure to log all correspondence and conversations and send documents via certified mail so that you have proof of delivery, should you ever need to dispute a claim of non-receipt.
- Notify Financial Institutions. Notify all banks, insurance companies, credit card companies, stock brokers, mortgage companies, loan/lien holders, etc. about the death of your family member (if it was a joint account OR an account under their name). The executor or surviving spouse will need to resolve all outstanding debts and how they will be dealt with before the account can be closed or the deceased person’s name is removed from the account. Also notify the Social Security Administration, Veteran’s Administration, Department of Motor Vehicles, professional license associations (Bar Association), membership programs (Costco, Sam’s, Blockbuster, etc.) and any creditors or collection agencies with which the deceased had an account or membership. This is a difficult time to put in all of the work to protect an identity that should be left alone; but the current reality is that the identities of deceased individuals are easier to steal and abuse than those of the living.
- Share Wisely with Family Members. Unfortunately, many cases of deceased identity theft are committed by a member of the deceased’s family. It might be a relative who is in financial trouble, a friend who has a costly addiction or a child that they were wronged in the will or estate planning. For that reason, the identifying information of a deceased family member should be kept to as small a circle as possible. It seems to work best when one family member is the point-person for collection of documents, closing of accounts, checking of credit, etc. Generally, this is someone other than the person who organizes all of the other events that surround the death of a loved one.