There are few things more aggravating than trying to get some decent customer service. From navigating through an automated maze of numbers and pound signs to being put on hold while reluctantly... Read more >>

Real estate agents often tell sellers to have bread baking when potential buyers come calling—the idea being that this “grandmother’s kitchen” smell makes “a house a... Read more >>

There’s an old business saying that goes something like, “A happy customer tells one person, but an unhappy customer tells everyone he knows.” Judging by the number of human-interest... Read more >>

Pasta Villa is a small Italian restaurant on the North side of Rochester, New York. When you’re driving down Ridge Road, if you’re not keeping a careful eye out you’ll drive... Read more >>

Imagine staring into the ocean and trying to differentiate between the waves; it’s basically impossible, right? Your gaze becomes lost in the sea of blue and gray.  Lost. That may be... Read more >>

I have learned a great deal about complete strangers who have elected to add Call Tones to the many trendy cell phone features that are now available to individualize your phones. Having... Read more >>

Did you ever wonder about the people who check you out at Walmart or Target? The local gas station? They are called cashiers. Or, if you want to be politically correct, Customer Service... Read more >>

Through Shobha’s descriptions, Angel had become well-known in the Training Department, though she had never actually visited it. This was the first time Kris was talking to her. He... Read more >>

People grinned happily. But the fact was, very few people used to visit that counter. Boost, horlicks and milk were not the favourite drinks of the youth even when offered freely. Most of... Read more >>

I have had enough. Enough of the apathetic customer service agents who don’t care that I’m stranded far from home in a sketchy neighborhood (thanks AAA!).  Enough of the cowardly... Read more >>