I’m guessing many of you read the above title and thought a) I was joking or b) I’ve gone off my rocker. Neither is the case. As the holidays approach, however, it occurred to me we could... Read more >>

In my last post, I talked about ensuring your physical space is clean and welcoming. It’s also important to be very clear with the people manning these areas about personal items displayed,... Read more >>

These days, voice mail is ubiquitous. But like so many things in this category—mugs and baseball caps come immediately to my mind—it’s rare to come across a voice mail message... Read more >>